Steve (not me) had a boss who taught him the true art of hall walking: ‘Walk the halls at 7 PM; it’ll take you to the problem every time.’ His theory was that the people who were still there at that time were either a) the dedicated employees staying late to clean up someone’s mess or b) the problem employees who were overwhelmed and couldn’t manage their jobs. Either way, the conversations he would have with the 7 PM people would often reveal the organizational issues.”
via Brand Autopsy